Meati is looking for a (Part-Time) Temporary Consumer Engagement Specialist’s role to assist with our increase in Consumer Engagement Activities. This role will engage with consumers on all consumer engagement touch points – email, social media, website submissions, phone, etc. They will be responsible for answering consumer questions, responding to consumer concerns, providing feedback to appropriate departments, assisting with all aspects of the direct-to-consumer process, and fostering positive community engagement throughout all platforms. The Consumer Engagement Specialist will be responsible for delivering a high-quality consumer affairs experience, fostering growth and positive sentiment for our brand, and will need to work cross-functionally to ensure consumer feedback loops help foster decision-making and long-term growth. They will be the voice of the brand and will help generate learnings from consumers that help drive integrated marketing programs aimed at consumer retention and loyalty.

Responsibilities:

• Always putting the customer first, they will instill an attitude of consumer advocacy, consumer communication and engagement at the highest level
• Manage 1:1 digital reactive communication with consumers, prioritizing speed and exceptional service
• Help drive delightful consumer engagements across e-commerce and digital communication channels
• Assist with all aspects of the direct-to-consumer process
• Be a Meati expert on brand, product, and company knowledge
• Exude Meati’s online personality in all communications
• Maintain a positive attitude and energy while representing Meati Foods
• Be engaged, informed, and up to date on new product innovation
• Serve as the voice of the customer and collaborate with other internal teams to make sure we are considering consumer feedback and are delivering the best product to fit customer needs
• Ensure we are meeting all KPIs (key performance indicators) in order to help provide the highest level of customer service

Qualifications:

• 1 year in consumer service or consumer affairs
• Calm and confident under pressure
• Proficient in all Microsoft applications
• Ability to manage processes, focus on accuracy, and highly detailed
• Must be resourceful and adapt quickly to changes, work fast while paying attention to the details
• Excellent organizational, analytical, oral and written communication skills
• Strong verbal and written communication skills, able to present complex ideas in an accessible and engaging way
• Critical thinking problem solving skills
• Have investigative skills and be able to follow through on commitments to customers
• Possess, maintain and set high standards and strong professionalism
• Flexible, able to adapt quickly to changes in direction and ad hoc projects
• Positive person who is willing to learn and be an advocate for Meati Foods

**Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Meati we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.**

Compensation:

$20 - $25/hour, depending on experience

**This is a Temporary, Part-Time role managed through a consulting agreement and therefore is not eligible for Meati benefits**

Benefits:

• Medical, Dental, and Vision insurance at no cost to the employee (for employee-only coverage)
• 401K with company match
• Generous Paid Time Off (PTO) and Floating Holidays
• Monthly reimbursements for personal health and wellness expenses
• Mental health programs at no cost
• Parental Leave, Short-Term & Long-Term Disability coverage, and AD&D

Equal Employment Opportunity: Eat Meati™ is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Eat Meati™

Based in Boulder, Colorado, Eat Meati™ is on a mission to build Good Energy™ from the ground up. We work closely with Mother Nature to cultivate the complete protein she intended — one that’s been the root of our living world for millennia. We’re connecting and empowering eaters everywhere to evolve energetically. We believe food should be simple, clean, and of course, delicious, which is why grow and nourish our mushroom root to create nutrient-rich, whole food protein everyone can enjoy. Get to know more about Meati™ at meati.com.

Our team is passionate about making the world a better place through good health and wellness, positive climate impact, and equitable access to nutrition around the world. This passion translates into the culture of our office, making Eat Meati™ a lively, enjoyable, innovative, and inclusive place to work. This is an exciting time to be a part of the Meati™ team and the growing plant-based meat category..