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Prelude Ventures
Prelude Ventures

Senior Operations Specialist



San Francisco, CA, USA
Posted on Tuesday, July 9, 2024
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
We are looking for Senior Operations Specialists to join our team. In this role, you will help deploy and retrieve our fleet of shared electric vehicles. You will support partnerships with cities, battery management operations, and much more. This is an exciting role where you will wear many ‘helmets’ to support your team and Lime.
The individual hired in this position must live within a commutable distance to Lime's San Francisco Warehouse.
This is a full time position working Thursday - Monday from 12:00pm - 8:30pm.

What you'll do:

  • Assist with onboarding and training of new team members
  • Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
  • Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
  • Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
  • Maintain communication with the team including peers, shift lead, and manager
  • Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
  • Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
  • Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
  • Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
  • Detect and report uncommon situations related to on the ground service and product
  • Occasionally assist customers in field by providing support related to Lime vehicles
  • Follow established safety procedures to ensure Lime riders are on the safest vehicles
  • May operate a pallet jack or push cart on an as needed basis
  • Additional job related tasks as assigned

About you:

  • Must be at least 21 years of age with a valid in-state driver license and clean driving record
  • 6 months of experience in a similar position with the ability to train others
  • Knowledge of the local geography
  • Ability to drive large vans and work outdoors in all weather conditions
  • Ability to lift up to 65lbs on a frequent basis required
  • Knowledge of cell phone applications. iOS experience preferred
  • Ability to work various shifts including evenings and weekends
  • Experience safely operating a pallet jack or push cart
  • Strong problem-solving skills, with the ability to perform quick and efficient repairs
  • Self-motivated with and the ability to work independently with minimal supervision
  • Strong organizational skills with the ability to manage daily tasks
  • A safety-oriented mindset, capable of conducting rigorous quality checks
  • Excellent communication skills with the ability to interact with team members, riders, and city officials
The hourly rate for this position is $22.50. Benefits may be provided as part of the compensation package, depending on the position offered.
*Disclaimer: To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime’s vehicle must be signed.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive hourly rate
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.