At Citrine, we’re ushering in the next generation of sustainable, high-performing materials and chemicals.

We are the industry leader in AI for materials and chemicals. Our SaaS platform provides data management and Artificial Intelligence (AI) tools that help our customers rapidly develop higher-performing, more sustainable materials. Our users are scientists and engineers at market-leading manufacturing and materials companies, and we collaborate with professors and researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

This year, Citrine won the LyondellBasell Advancing Strategic Potential Forum Award for Innovation. We have also been recognized for our impact on sustainability by the Global CleanTech Group, and earned a spot on both the CB Insights AI 100 List and the Inc. 5000 list of fastest-growing private companies in the US. Citrine works with leading global organizations across chemical and materials development and manufacturing, such as LyondellBasell, Panasonic, Michelin, Synthomer, Solvay, and more. As a team, we are ambitious with our goals, passionate about our vision, and eager to grow and learn from each other. Our team is growing fast and looking for the best to join us.

Our Platform gives product developers, researchers, and engineers access to cutting-edge, domain-specific AI, all without writing a line of code. This enables our customers to discover and deploy the next generation of sustainable, high-performing materials and chemicals up to 98% faster than traditional R&D approaches. While our headquarters are located in the San Francisco Bay Area, the Citrine team is distributed across the United States, Canada, Belgium, Germany, and Switzerland.

The Head of Customer Success will have responsibility for both maintaining a high subscription renewal rate, as well as driving a high net dollar retention. The Head of Customer Success will be expected to effectively lead their team and collaborate with the technical services teams to enable these outcomes. They will need to regularly re-prioritize accounts to be able to apply limited resources toward the target retention and upsell outcomes.

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin. Please let us know if you need any accommodations during the interview process.

Citrine Informatics recognizes that its most valuable asset is its people. We have created our set of Core Values to encourage, support, and invest in our team as they work to innovate and support a more sustainable world. Our Core Values reflect our ongoing commitment to continuously invest in nurturing our talent and our people-first approach to conducting business.

- We take pride in and recognize the successes and growth of ourselves and our colleagues. We support each other in our growth.

- We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.

- We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability.

- We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.

- We are tirelessly committed to creating value for our customers.

- We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

At Citrine, we want your path to career growth to be transparent, straightforward, fair, and easily accessible -- starting with your application and interview process. The annual salary range listed below reflects the level we are considering for this position (please note that there may be unique situations where you may fall outside of this range). Where you fall within the range will depend on how your experience and skills align to our internal leveling system as we learn more about you throughout the interview process.

$150,000 USD - $200,000 USD

*Range(s) listed are for full-time employees based in the United States only.

**Colorado only: disclosure above meets the requirement by sb19-085(8-5-20).

Our Benefits (for exempt, full-time employees based within the United States)

401k with matching up to 4%

Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)

Life and Disability insurance

FSA and HSA plans

Equity options within the company

12 weeks of paid parental leave

Flexible PTO on top of our 17 paid company holidays (includes your birthday!)

Free financial counseling

$600 tech allowance

Monthly $75 phone reimbursement

$5,000 annual continuing educational allowance